This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox will not open or create a new window if a link is clicked in Thunderbird or any other software

  • 1 vastus
  • 7 on selline probleem
  • 1 view
  • Viimati vastas nosake

more options

Hello, I'm using version 3.6.13 I'm on a Windows 7 platform

In Thunderbird or any other software that provides a hyperlink, clicking on the link will not activate Firefox if it's not running, or it won't open a new window if it is running.

I have disabled all addons, restarted, and it still doesn't work.

I have not installed any new devices, such as printers, for at least a year or more.

I use Avast for protection since I bought this PC I do have Spybot resident. I would provide a list of all my installed software, but I don't know how to get the list.


Thank you, Robert

Hello, I'm using version 3.6.13 I'm on a Windows 7 platform In Thunderbird or any other software that provides a hyperlink, clicking on the link will not activate Firefox if it's not running, or it won't open a new window if it is running. I have disabled all addons, restarted, and it still doesn't work. I have not installed any new devices, such as printers, for at least a year or more. I use Avast for protection since I bought this PC I do have Spybot resident. I would provide a list of all my installed software, but I don't know how to get the list. Thank you, Robert

All Replies (1)

more options

I'm using FF 4.1 and TB 3.1.10 and am having the same problem.