This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Please confirm you are not a Robot does not display words, or text entry area!

  • 2 vastust
  • 56 on selline probleem
  • 65 views
  • Viimati vastas ISGoodwin

more options

When I try to set up a new Sync account, I get to the Robot section with the words "Please confirm you are not a Robot". There are no words, or anywhere to type. I do have a screen image. If I click next, obviously, I get the error "incorrect words, try again"...

Is this my setup, or something odd?

When I try to set up a new Sync account, I get to the Robot section with the words "Please confirm you are not a Robot". There are no words, or anywhere to type. I do have a screen image. If I click next, obviously, I get the error "incorrect words, try again"... Is this my setup, or something odd?

All Replies (2)

more options

http://support.mozilla.com/en-US/questions/794781

this is same question written in Chinese, the reply reminded me.... I found my question is the "Request Policy" plug-in blocks the request of confirmation image, other adblock-like plug-in may got the same problem, allow requests before sync setting, try it!....

Muudetud remarklin@gmail.com poolt

more options

The only add-on that should be blocking anything is Adblock Plus. I disabled it and tried again without any different results. I do have HTTPS-Everywhere as well, but that shouldn't affect anything either.

Anyway, including image of the dialog box as I see it!