This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

can not apply update, hangs at connecting to update server

  • 1 vastus
  • 15 on selline probleem
  • 3 views
  • Viimati vastas cor-el

ballena
ballena
more options

Get a software message advising me to update, update downloads, but when I try to apply it, a window pops up saying Software update, , connecting to update server, nothing happens it just sits there for hours as if it is downloading, but nothing happens, have tried several times to download update

Get a software message advising me to update, update downloads, but when I try to apply it, a window pops up saying Software update, , connecting to update server, nothing happens it just sits there for hours as if it is downloading, but nothing happens, have tried several times to download update

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It looks that the update wasn't successful because your "More system details" list still shows a Firefox 3.5.19 version. If there are problems with updating then best is to download the full version and uninstall the currently installed version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

See also: