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Firefox not reloading page. Same page reloads w/o problem in other browsers.

Ballyshannon
Ballyshannon
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I do the graphics layout for three full color magazines and recently found a great program to create flip books for the online viewing of these magazines called Flip Builder. After creating the flip books and posting online, we, along with clients who use Firefox browser have found the flip books will open the first time with no problem. However, if the Refresh/Reload button is hit, the pages will not reload. The round, rotating icon that indicates the load progress simply spins with nothing happening, just a blank screen. The only way to reload the page is by completely closing out Firefox, reopening and re-entering the flip book URL again. Not very convenient for our clients.

This issue only exists with Firefox. Reloading the pages is no problem with Internet Explorer (sorry, had to mention it!) or Opera.

Naturally, our clients use various types of computers, so there is no consistency among users. I am using the most current version of Firefox and noticed this problem immediately.

I've also contacted the makers of Flip Builder and made them aware of this issue.

I do the graphics layout for three full color magazines and recently found a great program to create flip books for the online viewing of these magazines called Flip Builder. After creating the flip books and posting online, we, along with clients who use Firefox browser have found the flip books will open the first time with no problem. However, if the Refresh/Reload button is hit, the pages will not reload. The round, rotating icon that indicates the load progress simply spins with nothing happening, just a blank screen. The only way to reload the page is by completely closing out Firefox, reopening and re-entering the flip book URL again. Not very convenient for our clients. This issue only exists with Firefox. Reloading the pages is no problem with Internet Explorer (sorry, had to mention it!) or Opera. Naturally, our clients use various types of computers, so there is no consistency among users. I am using the most current version of Firefox and noticed this problem immediately. I've also contacted the makers of Flip Builder and made them aware of this issue.

All Replies (3)

Ballyshannon
Ballyshannon Küsimuse esitaja
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Last week I received an e-mail from Flip Builder saying they'd researched the problem with Mozilla and were "working on it". I just upgraded Firefox to 3.6.24 and am no longer having this problem. Pages seem to be consistently reloading without issue. Knock on wood.

KenHeer1
KenHeer1
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I have a similar problem. I am building maps using GeoExt. These maps come up fine in all the browsers we've tested (FF, Chrome, IE, Safari), but when the user clicks the reload button in FF, the page tries to load but fails to load components of GeoExt, ones that loaded fine the page load before. If the user hits the reload button again, the page may load correctly or it may not. It appears to be random.

However, if the user places their cursor in the address bar and hits enter, the page loads every time with no problem. This behavior, both the reload button and loading the page from the address bar, is consistent in FF version 5.0 and 9.0.1.

the-edmeister
the-edmeister
  • Moderator
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Try posting at the Web Development / Standards Evangelism forum at MozillaZine. The helpers over there are more knowledgeable about web page development issues with Firefox.
http://forums.mozillazine.org/viewforum.php?f=25
You'll need to register and login to be able to post in that forum.