This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Fafsa site says firefox is incompatable even after upgrade

kiinunobaka
kiinunobaka
more options

I'm trying to apply for financial aid for college... the Fafsa.ed.gov website that I NEED to use to get to college. It loads the homepage of the site but when I click the "get started" button it comes up with an error saying I'm using an incompatible browser, it claims that updating to the latest version should fix the problem. I've upgraded firefox and the site still says it can't load. Am I missing a step in the setup for an upgrade? I ran the program and then restarted firefox when prompted.

I'm trying to apply for financial aid for college... the Fafsa.ed.gov website that I NEED to use to get to college. It loads the homepage of the site but when I click the "get started" button it comes up with an error saying I'm using an incompatible browser, it claims that updating to the latest version should fix the problem. I've upgraded firefox and the site still says it can't load. Am I missing a step in the setup for an upgrade? I ran the program and then restarted firefox when prompted.

All Replies (2)

Tim
Tim
more options

According to https://fafsa.ed.gov/FAFSA/app/errors?page=incompatibleBrowser they do not yet support the new Firefox versions. Unfortunately you either need to use an old version of Firefox (3.6.23), or a different browser.

Your tax dollars at work ;-)

the-edmeister
the-edmeister
  • Moderator
more options

Install Firefox Portable Edition 3.6.23 to your hard drive to use at that FAFSA website. The Portable version won't affect your Firefox 7.0.1 installation at all.

http://portableapps.com/apps/internet/firefox_portable/localization#legacy36