Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

how to get rid of rpc.html pop up when browser opens

more options

when using firefox with my comcast home page, i get a pop up saying you have chosen to open rpc.html. how can i get rid of this?

when using firefox with my comcast home page, i get a pop up saying you have chosen to open rpc.html. how can i get rid of this?

Muudetud moondrift poolt

All Replies (3)

more options
more options

Thank you, Swarnava- I have been to this site, and it seems there is no solution yet. The Moderator (Comcast?) seems to be claiming responsibility for the glitch, but their techs are pointing at Firefox. To be continued...

more options

My guess is that there is a "hot spot" that when the cursor rolls over this area it triggers the download of the obnoxious rpc.html coding that drops into a person's download file. Now why someone would go to the trouble of setting up this type of non-consequential ruse if beyond me. Maybe this is just an errant html code glitch? It seems to be localized between Firefox and Comcast (Xfinity). Funny that one message says that each side to this problem is pointing the accusing finger toward the other. Glad, for a change, the computer user is not incorrectly targeted as the source of the problem.

But the issue of a set of volunteers working on the problem and not being able to fix it is disturbing. Hope they (whomever) can solve the puzzle.

I am finding my computer is not able to download Open Office for some reason. Spent ten hours trying to figure this out. Just gave up. I like Firefox but if I continue to have these types of problems, even if not proven to be related, I am going to have to find another solution, somewhere.