This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox won't update

  • 2 vastust
  • 1 on selline probleem
  • 5 views
  • Viimati vastas BernieC

BernieC
BernieC
more options

Automatic-update isn't working for me. It hasn't worked for a while now, I guess. I was stuck on FF4 and updated to FF5 by hand, but since then nothing has updated [still on ff5]. I notice that when I go to help->about the 'apply update' button is there, but when I hit it the only apparent thing that happens is that FF restarts [and when it does, it still says "apply update"].

I don't get any sort of error about the update not happening or the like, FF just restarts, reopens all the instances and tabs and there I sit [still waiting to 'apply']. This is all on win7/pro.

any suggestions on what to do to get my update machinery 'unstuck'? THANKS! /bernie\

Automatic-update isn't working for me. It hasn't worked for a while now, I guess. I was stuck on FF4 and updated to FF5 by hand, but since then nothing has updated [still on ff5]. I notice that when I go to help->about the 'apply update' button is there, but when I hit it the only apparent thing that happens is that FF restarts [and when it does, it still says "apply update"]. I don't get any sort of error about the update not happening or the like, FF just restarts, reopens all the instances and tabs and there I sit [still waiting to 'apply']. This is all on win7/pro. any suggestions on what to do to get my update machinery 'unstuck'? THANKS! /bernie\

All Replies (2)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

You can get latest version of Firefox

BernieC
BernieC Küsimuse esitaja
more options

I know that and that's what I had to do to go from FF4 to FF5. And I guess I can do that now to leap to FF8 or FF9 or whatever the current version is... but:

What I'd like to know/figure out is why my FF won't update by itself. It's not a disaster, I guess: I can just wait until I see friends or someone post about a new version of FF and just grab it manually, but that's not the greatest of setups. And there's the problem of FF always saying "install updates" on the help/about tab when it appears not to have anything to install and doesn't do anything... _something_ is broken or misconfigured or something and I'm not sure what.

Only thing I can think of is a UAC problem -- FF probably needs admin privs to do an install and I wonder why when I click "install updates" it doesn't pop up the UAC dialogut to ask for my admin password. Maybe that's why it is stuck but certainly that kind of thing would affect almost everyone running win7.