This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

I had format my hard drive, how do re-connect Firefox to my sync account?

  • 4 vastust
  • 5 on selline probleem
  • 1 view
  • Viimati vastas Ibai

SysopChris
SysopChris
more options

I have been using Firefox sync for a few months. Last night I had to format and re-install Firefox. When I try to add a new device the key it asks for is noting like the key I saved before formatting. It's 9 digits but what Firefox save as 'Firefox Sync Key.html' is a 31 digit key (counting the 5 dashes). I also have my name & password saved. What am I doing wrong?

Thanks in advance, Chris

I have been using Firefox sync for a few months. Last night I had to format and re-install Firefox. When I try to add a new device the key it asks for is noting like the key I saved before formatting. It's 9 digits but what Firefox save as 'Firefox Sync Key.html' is a 31 digit key (counting the 5 dashes). I also have my name & password saved. What am I doing wrong? Thanks in advance, Chris

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can enter the account name (email address) and password and the Sync key.

  • Open "Tools > Options > Sync" or "Firefox > Set Up Sync"
  • Click "Set Up Firefox Sync" to go to "Firefox Sync Setup"
  • Click "I already have a Firefox Sync account" : Connect
  • Click "I don't have the device with me" at the bottom
Kamruzzaman Limon
Kamruzzaman Limon
more options

But How Can I Get My All Saved Bookmarks???

lullie
lullie
more options

I'm waiting the solution for the same problem... shit.

Ibai
Ibai
  • Administraator
more options

You need the Recovery Key (sometimes known as Sync Key) and to follow these instructions: https://support.mozilla.com/en-US/kb/How%20to%20sync%20Firefox%20settings%20between%20computers#w_what-if-im-not-near-my-first-computer