This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Why is my Username rejected in Google Personas, even though it's correct?

  • 3 vastust
  • 1 on selline probleem
  • 3 views
  • Viimati vastas UnicornL80

more options

I successfully registered into Google Personas and applied a Thanksgiving Persona a few weeks ago. I cannot sign in because my Username is not accepted (?) I KNOW I entered the correct data because I recorded it for reference. I would like to access My Favorites Folder to change the Persona.

I successfully registered into Google Personas and applied a Thanksgiving Persona a few weeks ago. I cannot sign in because my Username is not accepted (?) I KNOW I entered the correct data because I recorded it for reference. I would like to access My Favorites Folder to change the Persona.

Valitud lahendus

Thank you all for your suggestions. I tried all of them, but ultimately none worked to resolve the problem. I finally got my computer genius son to help me (he's also typing this now because he's really fast) and the problem was resolved by simply resetting my password. He also helped me setup LastPass so it's easier to use and not as annoying.

Loe vastust kontekstis 👍 0

All Replies (3)

more options

Upgrade your browser to Firefox 8 and check

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Muudetud cor-el poolt

more options

Valitud lahendus

Thank you all for your suggestions. I tried all of them, but ultimately none worked to resolve the problem. I finally got my computer genius son to help me (he's also typing this now because he's really fast) and the problem was resolved by simply resetting my password. He also helped me setup LastPass so it's easier to use and not as annoying.