This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

after restoring backup new macbook with time machine Firefox will not start. says missing profile

  • 3 vastust
  • 1 on selline probleem
  • 11 views
  • Viimati vastas cor-el

more options

after restoring backup on new macbook with time machine Firefox will n to start. It says it is missing profile although profile exists and profile manager will not start. Also reinstalling does not help. Direct after starting Firefox it says profile is missing and then quits Firefox. Please help edit

after restoring backup on new macbook with time machine Firefox will n to start. It says it is missing profile although profile exists and profile manager will not start. Also reinstalling does not help. Direct after starting Firefox it says profile is missing and then quits Firefox. Please help edit

All Replies (3)

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

more options

Unfortunately the profile manager can not be started either. I have also tried a clean install but the problem remains

more options