This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

I cannot access my Hotmail email inbox via my Firefox browser. It's accessible from another computer via Firefox, but not mine. Please reply to fawcettent@gmail.com. Thank you.

  • 3 vastust
  • 2 on selline probleem
  • 1 view
  • Viimati vastas cor-el

sfawcett
sfawcett
more options

I can log in to my hotmail account (sfawcett@live.com), but cannot access my inbox. The message I receive when trying to access the inbox is "sorry, there's a problem with Hotmail right now". I can access my inbox via Firefox from another computer (Mac) but not from my PC. I have also been able to access via Explorer from my PC. I've accessed the same in box since 2009 via Firefox. Could Firefox be blocking my inbox? I need a resolution ASAP. Thank you.

I can log in to my hotmail account (sfawcett@live.com), but cannot access my inbox. The message I receive when trying to access the inbox is "sorry, there's a problem with Hotmail right now". I can access my inbox via Firefox from another computer (Mac) but not from my PC. I have also been able to access via Explorer from my PC. I've accessed the same in box since 2009 via Firefox. Could Firefox be blocking my inbox? I need a resolution ASAP. Thank you.

All Replies (3)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Upgrade your browser to Firefox 9 and check

sfawcett
sfawcett Küsimuse esitaja
more options

Swarnava - Thank you for the suggestion, but it did not seem to resolve the problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).