This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox crashes on Startup

  • 1 vastus
  • 2 on selline probleem
  • 5 views
  • Viimati vastas Matt_G

AhmicLake
AhmicLake
more options

Older versions of firefox work okay but 3.6.24, 8.0, and 9.0.1 have all crashed in the same manner.

Click to open the program and program goes straight to crash dialog box.

Most recent attempt has been on new computer, fresh download of 9.0.1 and same results (WIN 7 64). Went back to 3.6.13 and everything works great!

Can't Figure out why new versions won't work....

Older versions of firefox work okay but 3.6.24, 8.0, and 9.0.1 have all crashed in the same manner. Click to open the program and program goes straight to crash dialog box. Most recent attempt has been on new computer, fresh download of 9.0.1 and same results (WIN 7 64). Went back to 3.6.13 and everything works great! Can't Figure out why new versions won't work....

All Replies (1)

Matt_G
Matt_G
more options

Hey AhmicLake,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. Since you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

Muudetud Matt_G poolt