This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Whats New page keeps loading when starting firefox

  • 2 vastust
  • 11 on selline probleem
  • 3 views
  • Viimati vastas Simmo7

more options

the page http://www.mozilla.org/en-US/firefox/10.0.2/whatsnew/ keeps on opening when I start Firefox. It also keeps asking the same question about helping to improve Mozilla - Even though I have answered the question several times. I am sick of seeing this same screen, when all I want to do is see my normal homepage prior to doing some browsing. Please help me get rid of this screen.

the page http://www.mozilla.org/en-US/firefox/10.0.2/whatsnew/ keeps on opening when I start Firefox. It also keeps asking the same question about helping to improve Mozilla - Even though I have answered the question several times. I am sick of seeing this same screen, when all I want to do is see my normal homepage prior to doing some browsing. Please help me get rid of this screen.

All Replies (2)

more options

Valitud lahendus

more options

Thank you, renaming the prefs.js as prefs.js.old and letting Firefox recreate the file fixed the problem.

Regards, Maria