Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

My firefox will not open or save attachments. I use Verizon webmail as my email. Is there a storage place that Firefox uses for attachments that I must clean out to enable this feature again? ideas?

  • 1 vastus
  • 1 on selline probleem
  • 2 views
  • Viimati vastas Vivek

more options

Using Firefox 11.0, Verizon Webmail.

Using Firefox 11.0, Verizon Webmail.

All Replies (1)

more options

Hi,

Please try a Ctrl + F5 refresh. This helps to bring in the page afresh. If the problem persists, please try a new profile. If it's okay, you can later copy the needed personal data from the old profile. Firefox stores your personal data and settings in another location separate from its files/folder. A new profile would have the default Firefox settings (Tools (Alt + T) > Options, and about:config ), and usually would also be empty of any Extensions and themes (Appearance) in Tools > Add-ons) and their settings. Also, a new profile would have no previous stored website data/settings etc., (Tools > Clear Recent History).

Profiles Howto

Profile Folder & Files

about:config Entries