We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

videos will not play in youtube or movie sites like crackle

  • 1 vastus
  • 9 on selline probleem
  • 1 view
  • Viimati vastas philipp

tdone50
tdone50
more options

After firefox upgrade, sites that play video (you tube - crackle etc) will no longer work - error msg on you tube is website does not supply identifying information

After firefox upgrade, sites that play video (you tube - crackle etc) will no longer work - error msg on you tube is website does not supply identifying information

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, i think this is caused by the update of adobe's flash plugin to version 11.3 which has caused problems viewing videos for many users. you can remove flash 11.3 from the windows control panel/programs section & downgrade to a prior version until adobe fixes those issues.