This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

2 versions of firefox and the maintenance service are listed in 'Uninstall or change a program' after update

  • 4 vastust
  • 18 on selline probleem
  • 1 view
  • Viimati vastas John99

more options

i updated to firefox from 15.0 to 15.0.1 using the 'About Firefox' dialogbox. under 'Uninstall or change a program' in windows 7 x64 i now have both firefox versions 15.0 and 15.0.1 listed as being installed.

also i had previously disabled the 'Use a background service to install updates' option and uninstalled 'Mozilla Maintenance Service'. now the use background service option has been re-enabled and the 'Mozilla Maintenance Service' was reinstalled. i really like how mozilla has zero respect for the fact that i dont want some useless service installed on my computer just so i dont have to click a UAC prompt once a month.

i am probably just going to uninstall both firefox's and the maintenance server then reinstall firefox. are both versions supposed to be listed there or is this a bug? and why was the background service reinstalled and the option enabled when i specifically uninstalled and disabled it previously?

edit: i just checked my other computers. 1 has windows 7 x64 with the maintenance service installed and the other has xp with the maintenance server uninstalled/disabled. both computers only list 15.0.1 as being installed and the maintenance service wasnt reinstalled on my xp computer.

i updated to firefox from 15.0 to 15.0.1 using the 'About Firefox' dialogbox. under 'Uninstall or change a program' in windows 7 x64 i now have both firefox versions 15.0 and 15.0.1 listed as being installed. also i had previously disabled the 'Use a background service to install updates' option and uninstalled 'Mozilla Maintenance Service'. now the use background service option has been re-enabled and the 'Mozilla Maintenance Service' was reinstalled. i really like how mozilla has zero respect for the fact that i dont want some useless service installed on my computer just so i dont have to click a UAC prompt once a month. i am probably just going to uninstall both firefox's and the maintenance server then reinstall firefox. are both versions supposed to be listed there or is this a bug? and why was the background service reinstalled and the option enabled when i specifically uninstalled and disabled it previously? edit: i just checked my other computers. 1 has windows 7 x64 with the maintenance service installed and the other has xp with the maintenance server uninstalled/disabled. both computers only list 15.0.1 as being installed and the maintenance service wasnt reinstalled on my xp computer.

Muudetud jonjonjon poolt

Valitud lahendus

Just so you know, the maintenance service isn't running on your computer at all until and update is to be installed. So it's not taking up any resources and is perfectly fine to stay on your computer.

As for the problem with two versions of Firefox, uninstall the older one (make sure you DO NOT delete your personal data) and see if the new version works.

Loe vastust kontekstis 👍 1

All Replies (4)

more options

Valitud lahendus

Just so you know, the maintenance service isn't running on your computer at all until and update is to be installed. So it's not taking up any resources and is perfectly fine to stay on your computer.

As for the problem with two versions of Firefox, uninstall the older one (make sure you DO NOT delete your personal data) and see if the new version works.

more options

i uninstalled 15.0 which removed firefox 15.0.1 and the maintence service. not really a suprise since thats the only version of firefox i had installed. i reinstalled 15.0.1.

i know its set to manual and only runs when there is an update. i just see zero use for it and hate when companies like adobe, google, apple, realnetworks and now mozilla install services, tasks and background processes. i was annoyed that firefox reinstalled it and enabled it after i hadnt installed it.

thanks

more options

Well it's totally up to you on if you want to use it or not, but it does make updating a bit easier and faster :)

more options

This is a bug

 are both versions supposed to be listed there or is this a bug? 

Just thought I would add that the apparent duplicate installs are likely; in most cases; to be an artefact.

This is a known problem that will get fixed in due course. Meanwhile do NOT attempt to remove the second copy it will remove your only existing copy and you will need to re-install.

Also do NOT use any option to remove personal information,because that is likely to destroy bookmarks and passwords from all installed versions of Firefox.