This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Firefox crashes

more options

since I upgraded to the latest version of firefox - 16.0.2 on my Mac, it crashes/hangs all the time and I get more unresponsive script alerts and the spinning beach ball of death from apple (this spinning wheel/ball is the sign of a crash/hang); and when firefox crashes/hangs I have to force quit and then restart the machine, because it also takes out the ability to work from different work spaces in mission control. I can’t move or navigate between work spaces.

Please advise.

This is MUCH worse since I put on the new update, but has been getting worse in recent updates.

I also notice a huge up spike in notices of an unresponsive script alert and sometimes that brings up the beach ball as well.

I do use firefox heavily and it has been good until the last 4-8 weeks or so, but I can’t continue to use it if it keeps getting worse. I always have 2 ff windows open with about 15 tabs each and this hasnt been a problem for about 10 months or so, since I moved on to the platform, but it is now a problem and I am having a hard time justifying the time I spend on this versus troubleshooting when I am not using it any differently or with any different sites than before - please help and follow up.

Thank you.

since I upgraded to the latest version of firefox - 16.0.2 on my Mac, it crashes/hangs all the time and I get more unresponsive script alerts and the spinning beach ball of death from apple (this spinning wheel/ball is the sign of a crash/hang); and when firefox crashes/hangs I have to force quit and then restart the machine, because it also takes out the ability to work from different work spaces in mission control. I can’t move or navigate between work spaces. Please advise. This is MUCH worse since I put on the new update, but has been getting worse in recent updates. I also notice a huge up spike in notices of an unresponsive script alert and sometimes that brings up the beach ball as well. I do use firefox heavily and it has been good until the last 4-8 weeks or so, but I can’t continue to use it if it keeps getting worse. I always have 2 ff windows open with about 15 tabs each and this hasnt been a problem for about 10 months or so, since I moved on to the platform, but it is now a problem and I am having a hard time justifying the time I spend on this versus troubleshooting when I am not using it any differently or with any different sites than before - please help and follow up. Thank you.

Muudetud smeyer15 poolt

All Replies (4)

more options

Do you mean that Firefox is crashing or hanging? Crashing is shutting down spontaneously. What you described sounds more like hanging.

more options

Does it mention a chrome URL (chrome://) as the cause of the hangs?

Try to disable hardware acceleration in Firefox.

You can also check for problems caused by plugins.

more options

No mostly hangs, not crashes. Often - right after or during unresponsive scripts and the spinning beach ball. No chrome errors.

more options

Just want second smeyer15 - I have exactly the same problem and concerns. Spinning beach ball EVERY FEW SECONDS. None of the suggested fixes above have helped thus far.