Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

After updating to firefox 17.0 when I do a scan with Norton 360 it does not pick up tracking cookies what has changed from 16.0.02

  • 5 vastust
  • 1 on selline probleem
  • 27 views
  • Viimati vastas DougHoward

DougHoward
DougHoward
more options

After updating to firefox 17.0 when I do a scan with Norton 360 it no longer picks up tracking cookies. These cookies that were picked up with firefox 16.0.02 what have you changed? Further I am getting sick of these updates - at least tell us users what has changed in new versions.

After updating to firefox 17.0 when I do a scan with Norton 360 it no longer picks up tracking cookies. These cookies that were picked up with firefox 16.0.02 what have you changed? Further I am getting sick of these updates - at least tell us users what has changed in new versions.

Valitud lahendus

First, we do tell what has changed in each version, http://www.mozilla.org/en-US/firefox/17.0/releasenotes/.

Second, Norton should still be able to remove your cookies (just so you know cookies usually are harmless and you don't need to worry about removing them). If it doesn't, you can remove cookies from inside Firefox Cookies - Information that websites store on your computer

Loe vastust kontekstis 👍 0

All Replies (5)

user633449
user633449
more options

Valitud lahendus

First, we do tell what has changed in each version, http://www.mozilla.org/en-US/firefox/17.0/releasenotes/.

Second, Norton should still be able to remove your cookies (just so you know cookies usually are harmless and you don't need to worry about removing them). If it doesn't, you can remove cookies from inside Firefox Cookies - Information that websites store on your computer

DougHoward
DougHoward Küsimuse esitaja
more options

With 17.0 Norton 360 still does not pick up tracking cookies that were picked up with 16.0.2. Uninstalled 17.0 and reinstalled 16.0.2 - tracking cookies are picked up - updated to 17.0 and again no tracking cookies. WHAT HAS CHANGED FROM 16.0.2 TO 17.0 THAT WOULD CAUSE THIS. I did not see anything in list of changes that would seem to reflect this situation. Is this a new bug.

DougHoward
DougHoward Küsimuse esitaja
more options

YOU HAVE NOT ANSWERED MY QUESTION! MY PROBLEM HAS NOT BEEN SOLVED! - Please respond -

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you update Norton to the latest version to get support for Firefox 17?

DougHoward
DougHoward Küsimuse esitaja
more options

Yes I have installed the Norton patches - the problem is that when I visit sites which I know I pick up tracking cookies with firefox 16.0.2 when I do with 17.0 Norton 360 will not find and remove them as it did with 16.0.2. WHY