This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

crash not submitting

  • 3 vastust
  • 1 on selline probleem
  • 2 views
  • Viimati vastas cor-el

Wink3
Wink3
more options

I try to submit the crash report and it's not going through. I uninstall the mozilla and redownload them again a few times and still not working. I need the mozilla back. The crash report still showing after it try to submit.

I try to submit the crash report and it's not going through. I uninstall the mozilla and redownload them again a few times and still not working. I need the mozilla back. The crash report still showing after it try to submit.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that your security software isn't blocking the crash reporter from sending the error report.

Wink3
Wink3 Küsimuse esitaja
more options

I turned off the firewall settings in my security software and still doesn't work. I need help...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to delete the Crash Reports folder.

You can also check these registry keys to see if SubmitCrashReport (DWORD) has value = 1

  • HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Crash Reporter\SubmitCrashReport: DWORD
  • HKEY_CURRENT_USER\Software\Mozilla\Firefox\Crash Reporter\SubmitCrashReport: DWORD