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Rohkem teavet

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Can someone please analyze these Crash reports and asvise as to source/solution? Thanks! Report ID Date Submitted bp-e10b48e2-448

  • 3 vastust
  • 1 on selline probleem
  • 10 views
  • Viimati vastas philipp

his196
his196
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Could someone please analyze and explain how to identify/fix these constant crashes? Happens with Chrome too!

Report ID Date Submitted 

bp-e10b48e2-448a-4e9c-92c0-049852130209 2/8/2013 11:30 PM
bp-b6420146-b163-46cc-a64d-c141d2130129 1/29/2013 3:55 PM
bp-c446f74d-0b47-4566-a772-018592130129 1/29/2013 3:43 PM
bp-eaf01866-d4fd-4f89-bdc7-dc8342130122 1/22/2013 8:37 AM
bp-a46e383f-b749-4c54-a7fd-6a2fe2130122 1/21/2013 11:17 PM
bp-470aa9fb-b551-4047-ab67-db7d32130122 1/21/2013 8:27 PM
bp-f6554120-8a63-473e-915f-cbef92130122 1/21/2013 7:58 PM
bp-bffffc3d-c4df-4b51-ab3b-843c42130122
Could someone please analyze and explain how to identify/fix these constant crashes? Happens with Chrome too! Report ID Date Submitted <pre><nowiki>bp-e10b48e2-448a-4e9c-92c0-049852130209 2/8/2013 11:30 PM bp-b6420146-b163-46cc-a64d-c141d2130129 1/29/2013 3:55 PM bp-c446f74d-0b47-4566-a772-018592130129 1/29/2013 3:43 PM bp-eaf01866-d4fd-4f89-bdc7-dc8342130122 1/22/2013 8:37 AM bp-a46e383f-b749-4c54-a7fd-6a2fe2130122 1/21/2013 11:17 PM bp-470aa9fb-b551-4047-ab67-db7d32130122 1/21/2013 8:27 PM bp-f6554120-8a63-473e-915f-cbef92130122 1/21/2013 7:58 PM bp-bffffc3d-c4df-4b51-ab3b-843c42130122</nowiki></pre>

Muudetud cor-el poolt

All Replies (3)

philipp
philipp
  • Moderator
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hello, these crashes are triggered by a component of the mcafee family protection software that is running on your system - there should be an update to the program available since half a year which addresses this problem - please contact mcafee's support if you didn't obtain the fix via an automatic update.

his196
his196 Küsimuse esitaja
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I have no McAffee products on my system, I Uninstalled them.  ??

philipp
philipp
  • Moderator
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the program is obviously still present on your pc (the filename of the library that triggers the crashes is icf.dll).

you could either use the remval tool provided by mcafee in order to remove all remnants of the program: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

or try to manually remove it as described in this forum (you don't seem to be the first one where this family protection didn't uninstall properly): https://community.mcafee.com/thread/38677

in case you cannot solve it this way you'd probably have to contact mcafee's support in order to have them sort out the problem...