We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

How do I remove the Shopping sidekick plugin?

  • 2 vastust
  • 2 on selline probleem
  • 1 view
  • Viimati vastas Giedrius_M

joesantoro
joesantoro
more options

I've tried following the directions online which had me go to add-ons section of the browser but nothing shows up - these are annoying and for some reason I seem to get only ads of sexual nature that are going to get me in trouble at work. If I cannot remove this plugin I will have to remove Firefox from my machine which is to bad because I really like it.

Thanks Joe

I've tried following the directions online which had me go to add-ons section of the browser but nothing shows up - these are annoying and for some reason I seem to get only ads of sexual nature that are going to get me in trouble at work. If I cannot remove this plugin I will have to remove Firefox from my machine which is to bad because I really like it. Thanks Joe

All Replies (2)

philipp
philipp
  • Moderator
more options

could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Giedrius_M
Giedrius_M
more options

You got some sort of adware bundle installed. Remove Conduit Plugin from Firefox, also, make sure there are nothing new installed in control panel. Anti-malware programs like Adwcleaner, Spyhunter , adaware should detect and remove Shoping Sidekick.