This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

How can I create sync account, without sync option?

  • 1 vastus
  • 2 on selline probleem
  • 2 views
  • Viimati vastas philipp

agasoft
agasoft
more options

I am currently in IE, but running firefox 25. I like to sync my firefox data. However, the problem is, that I am blind, and cannot create sync account, do the captcha. I am running addon web visum, which is solving captchas for me, however, on creating sync account, it wont work, because this window is not standard webpage interface. The solution will be, if I can create sync account via web interface, by visiting some page, for example, accounts.mozzilla.org/signup I also tried audio captcha, but its sooo bad quality, and I cannot understand... I hope that someone will help.

I am currently in IE, but running firefox 25. I like to sync my firefox data. However, the problem is, that I am blind, and cannot create sync account, do the captcha. I am running addon web visum, which is solving captchas for me, however, on creating sync account, it wont work, because this window is not standard webpage interface. The solution will be, if I can create sync account via web interface, by visiting some page, for example, accounts.mozzilla.org/signup I also tried audio captcha, but its sooo bad quality, and I cannot understand... I hope that someone will help.

Valitud lahendus

hello agasoft, I'm sorry that the signup process makes it so difficult - as far as I know it's only possible to open a sync account from within the program though.

if you want to, I could also assist you in setting up the account - it would work something like this:

  1. I contact you per personal message and ask for your email-address.
  2. I set up an account and send you the password and the recovery key for the account.
  3. you can then login at the website https://account.services.mozilla.com/ and change the password for your account.
  4. you can connect your firefox to the existing sync account by going to firefox > options > sync > set-up sync > I have an account > I don't have the device with me. there you'll have to fill in the account's credentials (mail-address, password & recovery key).
  5. finally if the account is set-up, you can then go to firefox > options > sync > manage my account > my recovery key. in this window please choose to generate a new recovery key. please also save the new recovery key in a secure place in case you'd need it sometime in the future...
Loe vastust kontekstis 👍 5

All Replies (1)

philipp
philipp
  • Moderator
more options

Valitud lahendus

hello agasoft, I'm sorry that the signup process makes it so difficult - as far as I know it's only possible to open a sync account from within the program though.

if you want to, I could also assist you in setting up the account - it would work something like this:

  1. I contact you per personal message and ask for your email-address.
  2. I set up an account and send you the password and the recovery key for the account.
  3. you can then login at the website https://account.services.mozilla.com/ and change the password for your account.
  4. you can connect your firefox to the existing sync account by going to firefox > options > sync > set-up sync > I have an account > I don't have the device with me. there you'll have to fill in the account's credentials (mail-address, password & recovery key).
  5. finally if the account is set-up, you can then go to firefox > options > sync > manage my account > my recovery key. in this window please choose to generate a new recovery key. please also save the new recovery key in a secure place in case you'd need it sometime in the future...