This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

My start page has been hijacked by qOne8.com

Krensmeyer
Krensmeyer
more options

Hi 

  I am using Windows XP on a HP dx2000 MT.  When I open  the Mozilla browser, the start page for qOne8.com comes up. When I select File/new window, I can get to the  Foxpro  Google search page and my homepage. I have tried resetting Foxpro with no success. I have tried setting program access in the Windows Add/Remove Programs window with no success. I haven't found any window where qOne8  even appears; so I'm assuming it is a hidden program or I'm not looking in the right place. Any suggestions would be helpful.  Thanks.  Kirk
Hi I am using Windows XP on a HP dx2000 MT. When I open the Mozilla browser, the start page for qOne8.com comes up. When I select File/new window, I can get to the Foxpro Google search page and my homepage. I have tried resetting Foxpro with no success. I have tried setting program access in the Windows Add/Remove Programs window with no success. I haven't found any window where qOne8 even appears; so I'm assuming it is a hidden program or I'm not looking in the right place. Any suggestions would be helpful. Thanks. Kirk

Valitud lahendus

I'm not 100% certain of the correct "target" for Windows XP, but this is my best guess:

"C:\Program Files\Mozilla Firefox\firefox.exe"

Loe vastust kontekstis 👍 1

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Check the shortcut you use to start Firefox to see whether that URL was inserted there.

Right-click the shortcut > Properties > Shortcut tab.

On the line that says target, the last thing should be 

firefox.exe"

If you find anything following that, such as the address of the unwanted site, go ahead and remove it.

Krensmeyer
Krensmeyer Küsimuse esitaja
more options

Hi Jay, 

    Thanks for your response. There was a series of letters including start.qone8.com. I deleted that portion of the shortcut; but when I clicked on Apply; I got a message that the  shortcut was incorrect.

I then deleted the shortcut and created a new shortcut by right clicking the Mozilla icon in the start menu. The Start.qOne8 website/search engine came up again. I'm thinking that this think is in the Mozilla folder somewhere?.... Kirk

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is the target line in the Firefox desktop shortcut now correct?

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

You can also do a search for this website on the about:config page and reset the related prefs via the right-click context menu.

If you do not keep changes after a restart or otherwise have problems with preferences, see:

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Valitud lahendus

I'm not 100% certain of the correct "target" for Windows XP, but this is my best guess:

"C:\Program Files\Mozilla Firefox\firefox.exe"