This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Norton Vault disappeared after update to 2014 with Firefox 27.0

  • 4 vastust
  • 4 on selline probleem
  • 1 view
  • Viimati vastas MichaelF001

MichaelF001
MichaelF001
more options

I just checked my Add-ons Manager to discover that NIS 2014 and Firefox v27.0 are not compatible so Norton has been disable.

I'm not sure who's responsible for making it compatible but the issue needs to be addressed quickly. I use Firefox as my default browser and everything I do requires access to Norton for my passwords. NIS 2014 has been out for quite some time so this should have been addressed by now.

Can someone help me with this?

Thank You Michael

I just checked my Add-ons Manager to discover that NIS 2014 and Firefox v27.0 are not compatible so Norton has been disable. I'm not sure who's responsible for making it compatible but the issue needs to be addressed quickly. I use Firefox as my default browser and everything I do requires access to Norton for my passwords. NIS 2014 has been out for quite some time so this should have been addressed by now. Can someone help me with this? Thank You Michael

Valitud lahendus

hello michael, in principle it's always the job of an addon's developer to keep it compatible with new versions of the browser.

norton is one vendor which generally provides a compatibility update to its toolbars and extensions as soon as a new firefox version is released. please run the norton liveupdate repeatedly & until all components are up-to-date. in addition make sure that the toolbar is enabled under firefox > addons > extension afterwards.

for more details please refer to https://community.norton.com/t5/Product-Update-Announcements/Firefox-27-Support-for-Norton-Toolbar/ba-p/1089863

Loe vastust kontekstis 👍 1

All Replies (4)

philipp
philipp
  • Moderator
more options

Valitud lahendus

hello michael, in principle it's always the job of an addon's developer to keep it compatible with new versions of the browser.

norton is one vendor which generally provides a compatibility update to its toolbars and extensions as soon as a new firefox version is released. please run the norton liveupdate repeatedly & until all components are up-to-date. in addition make sure that the toolbar is enabled under firefox > addons > extension afterwards.

for more details please refer to https://community.norton.com/t5/Product-Update-Announcements/Firefox-27-Support-for-Norton-Toolbar/ba-p/1089863

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also:

MichaelF001
MichaelF001 Küsimuse esitaja
more options

Thanks Philipp.

I just found out that I had to run live update non-stop (7 times in all) to fix the problem.

Thank you for the information, it's much appreciated.

MichaelF001
MichaelF001 Küsimuse esitaja
more options

Thank you cor-el,

I searched their website thoroughly and the links you provided never appeared.

You assistance was greatly appreciated.