This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

ssl_error_rx_record_too_long

  • 1 vastus
  • 5 on selline probleem
  • 2 views
  • Viimati vastas cor-el

CalicoRogue
CalicoRogue
more options

Here's the deal: I've searched for this in the support forum. I've done what has been suggested. None of it's working.

For the last few months, I was only receiving the SSL error from my laptop (Windows 7) but am now getting the same error on my older computer, running Windows XP. The only site that gives me this error is Facebook, and I'm receiving this error on Firefox 27, IE 8, & whatever the latest version of Chrome happens to be now.

Any suggestions? I'm getting pretty fed up with this.


Secure Connection Failed

An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.
Here's the deal: I've searched for this in the support forum. I've done what has been suggested. None of it's working. For the last few months, I was only receiving the SSL error from my laptop (Windows 7) but am now getting the same error on my older computer, running Windows XP. The only site that gives me this error is Facebook, and I'm receiving this error on Firefox 27, IE 8, & whatever the latest version of Chrome happens to be now. Any suggestions? I'm getting pretty fed up with this. Secure Connection Failed An error occurred during a connection to www.facebook.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you using a direct connection?

  • Tools > Options > Advanced > Network : Connection > Settings

See also "Firefox connection settings":

Also make sure that your security software isn't intercepting and monitoring secure connections.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.