This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

Teema arhiveeriti. Please ask a new question if you need help.

Firefox keeps crashing in Windows 7. Daily.

  • 2 vastust
  • 7 on selline probleem
  • 4 views
  • Viimati vastas philkent

philkent
philkent
more options

Firefox keeps crashing in Windows 7. This is now Daily. I have browsed this Forum and tried all of the suggested solutions in other threads; disabled plugins, extensions, tried safe mode, disable the 'hardware acceleration', etc etc, and it still happens nearly every day without fail. Here are 2 reports from the last couple of days:

Signature EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] DATAGRAM 4 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] DATAGRAM 5 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{094FC7A8-E389-4FC7-B95C-311537588D77}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{094FC7A8-E389-4FC7-B95C-311537588D77}] DATAGRAM 3 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B25A8A98-ABE6-4A0E-A539-5673ABF014F3}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B25A8A98-ABE6-4A0E-A539-5673ABF014F3}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] DATAGRAM 2 : 2 : 2 :

Signature EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER More Reports Search UUID 61a1d153-f0de-40b7-8176-530dd2140311 Date Processed 2014-03-11 23:40:18.784259 Uptime 18846 Last Crash 18879 seconds before submission Install Age 25185407 since version was first installed. Install Time 2013-05-24 11:42:39 Product Firefox Version 21.0 Build ID 20130511120803 Release Channel release OS OS Version Build Architecture Build Architecture Info Crash Reason Crash Address User Comments App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 01ad1028, AdapterDriverVersion: 8.15.10.1930 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-

Processor Notes sp-processor10_phx1_mozilla_com.21110:2012; HybridCrashProcessor; MDSW emitted no header lines; MDSW did not identify the crashing thread; CSignatureTool: No signature could be created because we do not know which thread crashed; MDSW emitted no frames; exploitablity information missing; MDSW failed: ERROR_NO_MINIDUMP_HEADER; MDSW failed: ERROR_NO_MINIDUMP_HEADER EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] DATAGRAM 4 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] DATAGRAM 5 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{094FC7A8-E389-4FC7-B95C-311537588D77}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{094FC7A8-E389-4FC7-B95C-311537588D77}] DATAGRAM 3 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B25A8A98-ABE6-4A0E-A539-5673ABF014F3}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B25A8A98-ABE6-4A0E-A539-5673ABF014F3}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] DATAGRAM 2 : 2 : 2 :

I have pretty much had enough of it now as it only happens in Firefox. I have also run Virus and Malware checks which have found nothing.

Any help would be good. Thanks.

Firefox keeps crashing in Windows 7. This is now Daily. I have browsed this Forum and tried all of the suggested solutions in other threads; disabled plugins, extensions, tried safe mode, disable the 'hardware acceleration', etc etc, and it still happens nearly every day without fail. Here are 2 reports from the last couple of days: Signature EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] DATAGRAM 4 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] DATAGRAM 1 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] DATAGRAM 5 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{094FC7A8-E389-4FC7-B95C-311537588D77}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{094FC7A8-E389-4FC7-B95C-311537588D77}] DATAGRAM 3 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B25A8A98-ABE6-4A0E-A539-5673ABF014F3}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B25A8A98-ABE6-4A0E-A539-5673ABF014F3}] DATAGRAM 0 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] DATAGRAM 2 : 2 : 2 : ************************************ Signature EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER More Reports Search UUID 61a1d153-f0de-40b7-8176-530dd2140311 Date Processed 2014-03-11 23:40:18.784259 Uptime 18846 Last Crash 18879 seconds before submission Install Age 25185407 since version was first installed. Install Time 2013-05-24 11:42:39 Product Firefox Version 21.0 Build ID 20130511120803 Release Channel release OS OS Version Build Architecture Build Architecture Info Crash Reason Crash Address User Comments App Notes AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 01ad1028, AdapterDriverVersion: 8.15.10.1930 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- Processor Notes sp-processor10_phx1_mozilla_com.21110:2012; HybridCrashProcessor; MDSW emitted no header lines; MDSW did not identify the crashing thread; CSignatureTool: No signature could be created because we do not know which thread crashed; MDSW emitted no frames; exploitablity information missing; MDSW failed: ERROR_NO_MINIDUMP_HEADER; MDSW failed: ERROR_NO_MINIDUMP_HEADER EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] DATAGRAM 4 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] DATAGRAM 1 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{301BD7CF-F8B4-46DC-939D-CC73BF29A373}] DATAGRAM 5 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{094FC7A8-E389-4FC7-B95C-311537588D77}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{094FC7A8-E389-4FC7-B95C-311537588D77}] DATAGRAM 3 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B25A8A98-ABE6-4A0E-A539-5673ABF014F3}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B25A8A98-ABE6-4A0E-A539-5673ABF014F3}] DATAGRAM 0 : 2 : 2 : MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E57B2E34-2D4B-4D4C-B57E-7CD5ED4A9E96}] DATAGRAM 2 : 2 : 2 : ****************************************** I have pretty much had enough of it now as it only happens in Firefox. I have also run Virus and Malware checks which have found nothing. Any help would be good. Thanks.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

philkent
philkent Küsimuse esitaja
more options

Thanks for the quick response.

Here are the latest ID's:

372adab5-e34c-4dd0-a8eb-ef3b4ca72567 13/03/2014 01:04 bp-91e15e22-7282-4635-8b0f-60e3c2140312 12/03/2014 23:08 9293a7ea-068c-42f4-be51-068c3314a06f 12/03/2014 16:12 bp-61a1d153-f0de-40b7-8176-530dd2140311 11/03/2014 23:40 bp-5ff8b39e-1590-452a-8a8f-f64de2140311 11/03/2014 18:25 9af5e920-69dc-48f6-bba7-e950ad29979c 11/03/2014 09:22