Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Rohkem teavet

i have been trying to upgrade to Firefox Ver 28, but after every restart it still shows version 27.0.1

more options

I had been using Firefox Ver 26 and with every restart of it, there was a prompt to upgrade to version 28. I tried installing the upgrade and even after restart, the older version continued. Therafter, I uninstalled Firefox and installed afresh with Ver 27.0.1 When I check for upgrade, it downloads some 15 mb file but continues with ver 27.0.7 even after restarting. Am I missing something?

I had been using Firefox Ver 26 and with every restart of it, there was a prompt to upgrade to version 28. I tried installing the upgrade and even after restart, the older version continued. Therafter, I uninstalled Firefox and installed afresh with Ver 27.0.1 When I check for upgrade, it downloads some 15 mb file but continues with ver 27.0.7 even after restarting. Am I missing something?

Valitud lahendus

  1. Download the installer for the language you're interested in.
  2. Exit Firefox.
  3. Uninstall Firefox from the Windows Control Panel. DO NOT check the option about removing your personal data and customizations.
  4. Run the installer you downloaded earlier.
Loe vastust kontekstis 👍 1

All Replies (1)

more options

Valitud lahendus

  1. Download the installer for the language you're interested in.
  2. Exit Firefox.
  3. Uninstall Firefox from the Windows Control Panel. DO NOT check the option about removing your personal data and customizations.
  4. Run the installer you downloaded earlier.