Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not install using stub 29.0.1

more options

I have downloaded the stub file using both IE & Chrome trying to get firefox to install on my Windows Vista (Mac) and the stub starts but does not complete. I deleted the stub 27.0.1 after downloading the latest one otherwise I would install firefox using the old stub.

Please advise, I upgraded my Mac from windows xp to windows vista, firefox was installed and one of the kids inadvertently removed it when trying to upgrade firefox to the latest version.

Your assistance is greatly appreciated. Regards, Verta

I have downloaded the stub file using both IE & Chrome trying to get firefox to install on my Windows Vista (Mac) and the stub starts but does not complete. I deleted the stub 27.0.1 after downloading the latest one otherwise I would install firefox using the old stub. Please advise, I upgraded my Mac from windows xp to windows vista, firefox was installed and one of the kids inadvertently removed it when trying to upgrade firefox to the latest version. Your assistance is greatly appreciated. Regards, Verta

All Replies (1)

more options

The Stub installer connects back to Mozilla's server for a further download, and some security software blocks this. You can get the full installer from this page:

https://www.mozilla.org/firefox/all/

(Scroll down to your preferred language.)