This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

WHEN I TRY TO LOG INTO MY CREDIT UNION ACCOUNT, IT ALWAYS ASKS FOR A VERIFICATION CODE AND WILL NOT RECOGNIZE MY PC AS MY COMPUTER. CREDIT UNION SAYS IT'S IN B

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

GRANNYHOG2
GRANNYHOG2
more options

HOW DO I GET BROWSER NOT TO MAKE ME GET A VERIFICATION CODE TO LOG INTO CREDIT UNION? WHEN I ENTER VERIFICATION CODE, AND CLICK ON YES THIS IS MY PERSONAL COMPUTER, IT STILL DOES NOT SAVE THIS ACTION AND THE NEXT TIME I TRY TO LOG IN, I HAVE TO GET ANOTHER VERIFICATION CODE. THE CREDIT UNION SAYS IT IS A MOZILLA BROWSER PROBLEM.

HOW DO I GET BROWSER NOT TO MAKE ME GET A VERIFICATION CODE TO LOG INTO CREDIT UNION? WHEN I ENTER VERIFICATION CODE, AND CLICK ON YES THIS IS MY PERSONAL COMPUTER, IT STILL DOES NOT SAVE THIS ACTION AND THE NEXT TIME I TRY TO LOG IN, I HAVE TO GET ANOTHER VERIFICATION CODE. THE CREDIT UNION SAYS IT IS A MOZILLA BROWSER PROBLEM.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or cookies that are blocked.

  • check the permissions on the about:permissions page and in "Tools > Page Info > Permissions"

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Such details are stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions

In case you are using "Clear history when Firefox closes":

  • do not clear the Cookies
  • do not clear the Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, passwords, and other website specific data.

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you would like to keep.