Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Frequent Firefox Crash

  • 1 reply
  • 2 have this problem
  • 7 views
  • Last reply by FredMcD

Kunal Sethi
Kunal Sethi
more options

I am having frequent Firefox Crashes. Below are some of the recent crash reports which I have submitted on some of the browser crashes.

bp-a68ad42a-fc0b-4f01-bb1c-dada12140807 07-08-2014 15:50 bp-968f521d-4024-4075-9f0e-328432140807 07-08-2014 15:32 8ad62733-604b-4d53-b2de-3fcca6e97ca0 21-07-2014 15:25 6be5d35b-7cac-41e6-8e0a-2c64ed7724c1 18-07-2014 10:18 2d69f148-02cd-4a8e-adb0-ff1d4e42c056 16-07-2014 10:54 390907f5-08a3-4165-a4cc-e7221e1f3d7e 10-07-2014 10:24 bp-3cd86ecb-5691-47c9-bf59-4b0d42140709 09-07-2014 14:19 b3606452-11b9-4de2-bc61-df4d0abda796 08-07-2014 14:48 66c16cd4-7a0a-474a-9b09-95c39c2a22d2 01-07-2014 13:19

I am having frequent Firefox Crashes. Below are some of the recent crash reports which I have submitted on some of the browser crashes. bp-a68ad42a-fc0b-4f01-bb1c-dada12140807 07-08-2014 15:50 bp-968f521d-4024-4075-9f0e-328432140807 07-08-2014 15:32 8ad62733-604b-4d53-b2de-3fcca6e97ca0 21-07-2014 15:25 6be5d35b-7cac-41e6-8e0a-2c64ed7724c1 18-07-2014 10:18 2d69f148-02cd-4a8e-adb0-ff1d4e42c056 16-07-2014 10:54 390907f5-08a3-4165-a4cc-e7221e1f3d7e 10-07-2014 10:24 bp-3cd86ecb-5691-47c9-bf59-4b0d42140709 09-07-2014 14:19 b3606452-11b9-4de2-bc61-df4d0abda796 08-07-2014 14:48 66c16cd4-7a0a-474a-9b09-95c39c2a22d2 01-07-2014 13:19

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.