This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

thunderbird wont send emails on certain internet wifi connection

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by Toad-Hall

IEnjoyShotgun
IEnjoyShotgun
more options

It says, whenever i try to send an email "The Kerberos/GSSAPI ticket was not accepted by the SMPT server mail.pm.telstra/com. Please check that you are logged into the Kerberos/GSSAPI realm." and only on this certain internet (telstra). it works fine on my home internet (bigpond) but whenever i go to the work internet it doesnt work

It says, whenever i try to send an email "The Kerberos/GSSAPI ticket was not accepted by the SMPT server mail.pm.telstra/com. Please check that you are logged into the Kerberos/GSSAPI realm." and only on this certain internet (telstra). it works fine on my home internet (bigpond) but whenever i go to the work internet it doesnt work

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Are you actually using Kerberos/GSSAPI or has this been incorrectly selected?

You could check your settings on the home computer to see if you are using Authentication method:'Kerberos/GSSAPI' or 'Normal Password'.

Try:

  • Tools > Account Settings > Outgoing Server (SMTP)
  • select the server and click on 'Edit' button
  • Authentication method: select 'Normal Password'
  • click on OK
  • then click on OK to save account settings changes.