This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Latest version of firefox program is not compatible with windows 7

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by philipp

Gracerilla
Gracerilla
more options

After I updated the latest version of mozilla firefox in my laptop which is a windows 7 program,it doesn't work anymore. Every time I open the firefox, the screen goes black and I can't see anything on the screen but black. And when I troubleshoot and fix the problem, it says that "COLOR SCHEMES IS NOT COMPATIBLE WITH WINDOWS 7". Program compatibility is the 1.5 version or 1.0. How to fix this one? I uninstalled and already installed a new one but still to no avail the problem is still the same. Should I install the older version? Where to download the older version? It seems that in mozilla firefox website, only the latest version or the 3.0 version is available.

After I updated the latest version of mozilla firefox in my laptop which is a windows 7 program,it doesn't work anymore. Every time I open the firefox, the screen goes black and I can't see anything on the screen but black. And when I troubleshoot and fix the problem, it says that "COLOR SCHEMES IS NOT COMPATIBLE WITH WINDOWS 7". Program compatibility is the 1.5 version or 1.0. How to fix this one? I uninstalled and already installed a new one but still to no avail the problem is still the same. Should I install the older version? Where to download the older version? It seems that in mozilla firefox website, only the latest version or the 3.0 version is available.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello Gracerilla, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems