This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Privacy settings can't be saved!

  • 8 replies
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

more options

I go to "Settings". On the "privacy" in "history" written "Firefox: will remember the story." Change to "Use custom settings ...". Click OK. Then again I go to "Settings". And, behold, there it is written: "Firefox: will remember the story," that is, the settings are not changed, even though I changed them. What am I doing wrong and how to fix it, please show me.

I go to "Settings". On the "privacy" in "history" written "Firefox: will remember the story." Change to "Use custom settings ...". Click OK. Then again I go to "Settings". And, behold, there it is written: "Firefox: will remember the story," that is, the settings are not changed, even though I changed them. What am I doing wrong and how to fix it, please show me.

Chosen solution

Hello,

Please see the article How to fix preferences that won't save for any clues that might help. It could just be that a file is set to read-only.

Let us know if you find what is causing the problem!

Read this answer in context 👍 1

All Replies (8)

more options

Chosen Solution

Hello,

Please see the article How to fix preferences that won't save for any clues that might help. It could just be that a file is set to read-only.

Let us know if you find what is causing the problem!

more options

Thanks! i've seen it already-but it doesn't help. So i think it happens after 2 days since i've cleaned all cookies and caches in firefox-maybe after that these situation happens. i'll try to reset it again.(

more options

Would you happen to have any extensions that might interfere with the Privacy tab settings? You can try temporarily disabling them to see if it has any impact.

more options

So i have only 3 extensions and they are old and really need.

The problem is really not big. In private settings i can change  to "Use custom settings  and they stay in " visited with" but not in "always" field. 

And i have trouble only on the youtube page-i can't switch to my second channel( -that's all. But still i need it.

more options

So it was youtube bug! Sorry for concern!

more options
more options

Katerika87 said

I go to "Settings". On the "privacy" in "history" written "Firefox: will remember the story." Change to "Use custom settings ...". Click OK. Then again I go to "Settings". And, behold, there it is written: "Firefox: will remember the story," that is, the settings are not changed, even though I changed them. What am I doing wrong and how to fix it, please show me.

The same happens here. I removed all the extensions, refreshes FF and still not work.

more options

The "Use custom settings for history" selection allows to see the current history and cookie settings, but selecting this doesn't make any changes to history and cookie settings. Firefox shows "Use custom settings for history" as an indication that at least one of the history and cookie settings is not the default to make you aware that changes were made. If all History settings are default then the custom settings are hidden and you see "Firefox will: (Never) Remember History". "Never Remember History" means that Private Browsing is active and "Always use private browsing mode" gets a checkmark.