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just ran the new version, now have to move mouse to load web pages and play videos

  • 1 reply
  • 6 have this problem
  • 19 views
  • Last reply by CoryMH

lwlsn13
lwlsn13
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page freezes until mouse is moved, videos stop until mouse is move, just ran new version of firefox

page freezes until mouse is moved, videos stop until mouse is move, just ran new version of firefox

All Replies (1)

CoryMH
CoryMH
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Hello,

Users with a similar issue had been infected with malware. Please run scans with antimalware tools, such as these ones which are free and can work alongside your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.