This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox is not saving my passwords.

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by cor-el

TRocket484
TRocket484
more options

I have followed the instructions in the article titled "Usernames and passwords are not saved" but Firefox is not saving my passwords. What am I doing wrong? I am running Windows 8.1.

I have followed the instructions in the article titled "Usernames and passwords are not saved" but Firefox is not saving my passwords. What am I doing wrong? I am running Windows 8.1.

All Replies (2)

FredMcD
FredMcD
more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Some web sites stop the Password Manager from working. A work around is; Go to the Mozilla Add-ons Web Page {web link} (There’s a lot of good stuff here) and search for a form-filler.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Make sure that you do not run Firefox in permanent Private Browsing mode (Never remember history).

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"

Details like websites remembering you (log you in automatically) are stored in a cookie.

  • Create a cookie 'allow' exception to keep such cookies, especially in case of secure websites and when cookies expire when Firefox is closed.
  • Tools > Options > Privacy > "Use custom settings for history" > Cookies: Exceptions