This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Outlook.com not staying signed in

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by RyanG

RyanG
RyanG
more options

Even though I check the "Keep me signed in" check-box, when I close Firefox and then re-open it, I have to sign in again. I do not have this issue with Yahoo or Gmail. I have tried clearing all cookies and cash with no success.

Also, auto-fill only works once I type the first letter of my username...at the very least, since I only have a single auto-fill entry for this site, it would be nice if it auto-filled my username and password and all I had to do is click "Sign In." Alternatively, if I click on the username field, it should pop up with the available form data...I shouldn't even have to touch my keyboard unless the suggested form data is incorrect (like if I had made a mistake on a previous login attempt or something...)

Even though I check the "Keep me signed in" check-box, when I close Firefox and then re-open it, I have to sign in again. I do not have this issue with Yahoo or Gmail. I have tried clearing all cookies and cash with no success. Also, auto-fill only works once I type the first letter of my username...at the very least, since I only have a single auto-fill entry for this site, it would be nice if it auto-filled my username and password and all I had to do is click "Sign In." Alternatively, if I click on the username field, it should pop up with the available form data...I shouldn't even have to touch my keyboard unless the suggested form data is incorrect (like if I had made a mistake on a previous login attempt or something...)

Chosen solution

Problem solved:

Even though I had removed all cookies related to the site, I forgot to remove the cookie exceptions. There were several that were set to "Allow for session," which was preventing Firefox from automatically logging me back in after restarting Firefox.

Read this answer in context 👍 0

All Replies (2)

guigs
guigs
more options

Control whether Firefox automatically fills in forms Does Outlook.com force you to sign out after a period of time?

RyanG
RyanG Question owner
more options

Chosen Solution

Problem solved:

Even though I had removed all cookies related to the site, I forgot to remove the cookie exceptions. There were several that were set to "Allow for session," which was preventing Firefox from automatically logging me back in after restarting Firefox.