This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

dante2008
dante2008
more options

my last 5 crashes bp-b31e5b10-1eab-4d87-88e5-c59322141207 8/12/2014 02:35 bp-cdb04b55-5ffd-4d07-bdc4-ee42f2141207 8/12/2014 02:16 bp-863b5706-31be-48a6-b368-eea802141207 8/12/2014 02:16 bp-5fb62448-5da7-44b4-b080-1e97b2141207 8/12/2014 02:16 bp-6912ec2b-e341-40db-a43e-b864b2141207 8/12/2014 02:15

i tried every update and run in safe mode and reset firefox setting

my last 5 crashes bp-b31e5b10-1eab-4d87-88e5-c59322141207 8/12/2014 02:35 bp-cdb04b55-5ffd-4d07-bdc4-ee42f2141207 8/12/2014 02:16 bp-863b5706-31be-48a6-b368-eea802141207 8/12/2014 02:16 bp-5fb62448-5da7-44b4-b080-1e97b2141207 8/12/2014 02:16 bp-6912ec2b-e341-40db-a43e-b864b2141207 8/12/2014 02:15 i tried every update and run in safe mode and reset firefox setting

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)