This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crash: Adobe Flash plugin keeps crashing

  • 2 replies
  • 7 have this problem
  • 3 views
  • Last reply by FredMcD

jtk_at_mozilla
jtk_at_mozilla
more options

Does anyone else have the problem of their Adobe Flash plugin continually crashing?

When I check my plugins, I do not see one that is literally named "Adobe Flash"

The closest thing I see is a plugin called "Shockwave Flash" -- is that the same thing?

Anyway, I have found the latest Adobe flash, by searching for it on Google, have downloaded it from Adobe, and installed it.

Still have the same error of Adobe Flash crashing.

Attached is a screen shot of the Mozilla crah report I obtained.

Thank you.

Does anyone else have the problem of their Adobe Flash plugin continually crashing? When I check my plugins, I do not see one that is literally named "Adobe Flash" The closest thing I see is a plugin called "Shockwave Flash" -- is that the same thing? Anyway, I have found the latest Adobe flash, by searching for it on Google, have downloaded it from Adobe, and installed it. Still have the same error of Adobe Flash crashing. Attached is a screen shot of the Mozilla crah report I obtained. Thank you.
Attached screenshots

All Replies (2)

finitarry
finitarry
more options

Shockwave Flash is from Adobe.

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

For some reason, Flash is listed as Shockwave Flash, and Shockwave is listed as Shockwave for Director.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: