This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 24 views
  • Last reply by FredMcD

rickchurch
rickchurch
more options

Firefox continually crashes, sometimes while working, sometimes while idle. Sometimes after 20 minutes, sometimes after 2 hours. I've disabled all add-ons, no change. No crash reports have been submitted. I appreciate any advice. Thanks

Firefox continually crashes, sometimes while working, sometimes while idle. Sometimes after 20 minutes, sometimes after 2 hours. I've disabled all add-ons, no change. No crash reports have been submitted. I appreciate any advice. Thanks

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

While still in Safe Mode; In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you can't get Firefox to open, you will have to do this the hard way. Open the file browser / explorer on your computer. Enter this;

%APPDATA%\Mozilla\Firefox\Crash Reports\submitted

Copy the last 5-7 Recent File Names in the folder, including the date and time created. Post all the information in the reply box below.