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Can't open Microsoft Word document through SharePoint

  • 2 replies
  • 1 has this problem
  • 28 views
  • Last reply by snarkinator

snarkinator
snarkinator
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Since upgrading to Firefox 35, I am no longer able to open Microsoft Word files through SharePoint. When I select "Edit in Microsoft Word," I get the error message "No connectivity with the server. [FILENAME] can't be opened because the server couldn't be contacted."

Note that this is specific to my Mac. I can open Word files on SharePoint when I use my VMWare Windows simulator.

Any suggestions for a fix?

Since upgrading to Firefox 35, I am no longer able to open Microsoft Word files through SharePoint. When I select "Edit in Microsoft Word," I get the error message "No connectivity with the server. [FILENAME] can't be opened because the server couldn't be contacted." Note that this is specific to my Mac. I can open Word files on SharePoint when I use my VMWare Windows simulator. Any suggestions for a fix?

All Replies (2)

FredMcD
FredMcD
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see if any of these can help.

http://kb.mozillazine.org/Unable_to_save_or_download_files

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

snarkinator
snarkinator Question owner
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No dice. This is an issue specifically with my Mac connecting to our SharePoint server.

I'm hoping to fix it with a change in Firefox's about:config settings. An earlier issue I had with my Mac connecting to our SharePoint system overall was corrected by altering the network.negotiate-auth.allow-insecure-ntlm-v1 line, but this problem seems to be something new!