This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

https://www.schwab.com/public/schwab/client_home this fails

stanmazor
stanmazor
more options

I'm on a PC running Windows XP, and my Firefox browser works on most URL's. However when I ask for Schwab.com, instead I get a phantom URL and this URL hangs forever, and I never get to Schwab. On my laptop, running Windows 8, I can get thru firefox to schwab using the same phantom, url.

any clues??

I'm on a PC running Windows XP, and my Firefox browser works on most URL's. However when I ask for Schwab.com, instead I get a phantom URL and this URL hangs forever, and I never get to Schwab. On my laptop, running Windows 8, I can get thru firefox to schwab using the same phantom, url. any clues??

All Replies (1)

iamjayakumars
iamjayakumars
more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

__________________________________________________________________________________

Start Firefox in Safe Mode to Troubleshoot the issue and to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).