This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird is not accepting email from my main account. Why?

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by ACLyman

ACLyman
ACLyman
more options

I receive email in verizon. If verizon pushes the mail over (which verizon says it does), Thunderbird does not recognize or accept it. Hence, I am not receiving any emails in Thunderbird and have not for the past 10 days.

I receive email in verizon. If verizon pushes the mail over (which verizon says it does), Thunderbird does not recognize or accept it. Hence, I am not receiving any emails in Thunderbird and have not for the past 10 days.

All Replies (2)

Michael Buluma
Michael Buluma
  • Locale Leader
more options

ACLyman said

I receive email in verizon. If verizon pushes the mail over (which verizon says it does), Thunderbird does not recognize or accept it. Hence, I am not receiving any emails in Thunderbird and have not for the past 10 days.

Hello ACLyman,

do you get any errors when you pull mail?

ACLyman
ACLyman Question owner
more options

There are no error messages. I have checked all the settings, and even spent an hour with Verizon trying everything they knew.(we even tried setting up a whole new account.) Is it conceivable that something in Thunderbird is corrupted and I just need to dump it and start over? I am guessing I would have to save and reload my current files and e-mails to do so.