Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does compacting the main folder cause duplicate sub folders to be created?

BobLinderman
BobLinderman
more options

Often when I compact folders, a duplicate sub-folder is created with numbers added to the title. Some or all of the child folders under the sub-folders are also created. As a recent example I have a sub-folder titled "Electronics." When I compacted the parent folder, a duplicate sub-folder was created with the title "Electronicsea0de55d." Another example, I have a sub-folder titled "House systems." A duplicate sub-folder was created with the title "House Systems27640f43."

The duplicate folders often contain only some of the messages that are stored in the original sub-folder.

Often when I compact folders, a duplicate sub-folder is created with numbers added to the title. Some or all of the child folders under the sub-folders are also created. As a recent example I have a sub-folder titled "Electronics." When I compacted the parent folder, a duplicate sub-folder was created with the title "Electronicsea0de55d." Another example, I have a sub-folder titled "House systems." A duplicate sub-folder was created with the title "House Systems27640f43." The duplicate folders often contain only some of the messages that are stored in the original sub-folder.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

most interesting Bob, what version of Thunderbird are you using?

BobLinderman
BobLinderman Question owner
more options

Matt,

I'm using 31.4.0 but this problem has occurred in earlier versions. It occurs whether I self-initiate a compacting or when I answer yes to the question "Do you want to compact folders now?"

Bob