This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

mp4 he-aac problem with v35?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by guigs

more options

Our video site has stopped working with Mac v35, possibly other versions. Video plays with no audio. See for example: https://videoo.com/h/share1love

Not player related (we use Flowplayer HTML5) as dropping the raw MP4s directly into the browser gives the same result.

We are using HE-AAC, and I found a reference somewhere that suggested Firefox support for it is unpredictable.

Thanks for any help.

Tom

Our video site has stopped working with Mac v35, possibly other versions. Video plays with no audio. See for example: https://videoo.com/h/share1love Not player related (we use Flowplayer HTML5) as dropping the raw MP4s directly into the browser gives the same result. We are using HE-AAC, and I found a reference somewhere that suggested Firefox support for it is unpredictable. Thanks for any help. Tom

All Replies (1)

more options

Tom, I do not have an answer for this. If we cannot find an answer here: Where to go for developer support

Please do file a bug in Bugzilla.mozilla.org