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Firefox crashes

  • 5 replies
  • 2 have this problem
  • 3 views
  • Last reply by Moses

LadyLindy
LadyLindy
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I'm trying to watch videos on directv and I keep getting an error message that says the directv player plugin has crashed. It happens inbetween the video loading and authorizing. I've tried running in safe mode on firefox and the crash still happens. Firefox and all plugins are up to date as well. I've tried troubleshooting through the directv site and I can't find any information to help fix this. Here is the ID # from the latest crash report.

ID: d5855bbc-df4d-4ade-a9d1-5e0c62150216

Please advise.

I'm trying to watch videos on directv and I keep getting an error message that says the directv player plugin has crashed. It happens inbetween the video loading and authorizing. I've tried running in safe mode on firefox and the crash still happens. Firefox and all plugins are up to date as well. I've tried troubleshooting through the directv site and I can't find any information to help fix this. Here is the ID # from the latest crash report. ID: d5855bbc-df4d-4ade-a9d1-5e0c62150216 Please advise.

All Replies (5)

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you have problems with current Shockwave Flash plugin versions then check this:
  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

LadyLindy
LadyLindy Question owner
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Report ID Date Submitted bp-aecdb847-b24f-4db6-86c3-35b832150216 2/16/15 1:35 PM bp-d5855bbc-df4d-4ade-a9d1-5e0c62150216 2/15/15 8:19 PM bp-b5624159-59e1-41dd-95bc-494372150216 2/15/15 8:11 PM bp-6e3926c6-dce3-4773-b60d-1c4462150216 2/15/15 8:03 PM bp-f0bc7135-2c2e-4d42-9d31-848ba2150216 2/15/15 7:53 PM bp-3f0000a1-167d-4d04-9abf-dae422150216 2/15/15 6:17 PM bp-74ab7eb6-40cb-4d60-b304-34f572150216

FredMcD
FredMcD
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The crash report flagged these programs;

Process Type plugin DIRECTV Player Version:4.2

PlayerPlugin.DTV

libsystem_kernel.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac

CoreFoundation =  ? Word for Mac

libsystem_c.dylib = ? Word for Mac

Foundation

Check for updates for the DIRECTV plugin.

Of late, a great many Mac computers with Microsoft programs have been crashing. Check their help site.

LadyLindy
LadyLindy Question owner
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Thank you. I hope I can figure it out now.

Moses
Moses
  • Moderator
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LadyLindy

Your issue is with the DirecTV plug-in (I prefer Time Warner Cable myself). It needs to be either updated or removed to prevent it crashing.