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I cannot log in to a website after trying suggestions, can you help?

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

Jenfee
Jenfee
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When I open Mozilla, I have two tabs that automatically come up: Zen Planner login & GoDaddy. I was having problems with GoDaddy & so did a cache clearing. After that, GoDaddy was fine but I could no longer access Zen Planner. The tab title is there, but the timer just keeps going round.

When I open Mozilla, I have two tabs that automatically come up: Zen Planner login & GoDaddy. I was having problems with GoDaddy & so did a cache clearing. After that, GoDaddy was fine but I could no longer access Zen Planner. The tab title is there, but the timer just keeps going round.

All Replies (2)

FredMcD
FredMcD
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Does the page fully load?

Hold down the <shift> key and have the page reload.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window