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comcast does not allow thunderbird/gmail?

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by b9creator

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Hello, I recently switched from Qwest to Comcast, and now thunderbird will not retrieve my gmail. Nothing else changed except my switching ISP's. As a matter of fact if I hook my computer back up to my Qwest connection everything is fine. So it's a COMCAST cable problem plain and simple. Should I just cancel comcast and stick with Qwest or is there a workaround to this? Thanks!

Again, let me be clear, I am not talking about comcast email, I only use GMAIL! And thunderbird. Thanks!

Hello, I recently switched from Qwest to Comcast, and now thunderbird will not retrieve my gmail. Nothing else changed except my switching ISP's. As a matter of fact if I hook my computer back up to my Qwest connection everything is fine. So it's a COMCAST cable problem plain and simple. Should I just cancel comcast and stick with Qwest or is there a workaround to this? Thanks! Again, let me be clear, I am not talking about comcast email, I only use GMAIL! And thunderbird. Thanks!

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b9creator said

Hello, I recently switched from Qwest to Comcast, and now thunderbird will not retrieve my gmail. Nothing else changed except my switching ISP's. As a matter of fact if I hook my computer back up to my Qwest connection everything is fine. So it's a COMCAST cable problem plain and simple. Should I just cancel comcast and stick with Qwest or is there a workaround to this? Thanks! Again, let me be clear, I am not talking about comcast email, I only use GMAIL! And thunderbird. Thanks!
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Ok, I figured it out. Gmail security, which I appreciate- sensed a NEW IP had accessed my account with 3rd party software (mozilla). I had to re-confirm my gmail accounts by logging in via browser and answer some security questions. All is well. YAY!