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Fails to respond each time I try to attach any document

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by cbabs

cbabs
cbabs
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when attaching document the documents window opens, but when trying to attach any document it comes up with not responding

when attaching document the documents window opens, but when trying to attach any document it comes up with not responding

Chosen solution

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

Read this answer in context 👍 1

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

cbabs
cbabs Question owner
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AVG and Microsoft security essentials, both of which I have run for years with Mozilla

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

cbabs
cbabs Question owner
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thanks for your help