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Refreshed foxfire; now plugins and security (password requests) are screwed up.

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

cfe0808
cfe0808
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Recently picked up a virus. Did the things you would expect including malware and add-on elimination. The ad ware problem is fixed. I "refreshed" foxfire in the process of the above. Now I am prevented from installing any add-on. Foxfire prevents it and when I say allow, it tells me there is a communication problem. Also, I use LastPass as my password program and I can't get back to working as it should (auto login and passwords).

Also, foxfire gives a screen saying "password required" and then "please enter the master password for the software security device". I never set FFire with a password and can't understand why all these security roadblocks are now present.

I hope this helps you. I need some advice to solve this.

Recently picked up a virus. Did the things you would expect including malware and add-on elimination. The ad ware problem is fixed. I "refreshed" foxfire in the process of the above. Now I am prevented from installing any add-on. Foxfire prevents it and when I say allow, it tells me there is a communication problem. Also, I use LastPass as my password program and I can't get back to working as it should (auto login and passwords). Also, foxfire gives a screen saying "password required" and then "please enter the master password for the software security device". I never set FFire with a password and can't understand why all these security roadblocks are now present. I hope this helps you. I need some advice to solve this.

All Replies (2)

FredMcD
FredMcD
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Try to set up a new profile to see if the problem is still there.

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles Windows: 32-bit C:\Program Files\Mozilla Firefox\firefox.exe -p 64-bit C:\Program Files (x86)\Mozilla Firefox\firefox.exe -p Mac: Navigate to /Applications/Utilities. Open the Terminal application. In the Terminal application, enter the following: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p Linux: In Terminal run: firefox –P For users who have one or more builds from mozilla.org this will not work. It would be best to have the full path so if you had placed the untared contents in a folder in /home it would be /home/<username>/foldername/firefox/firefox –P An easy way would be not to do it in a terminal but in say a launcher since you have to point it to the firefox script in Firefox folder you can then add –P on end. You can also have the exact "profilename" after the -P so Firefox will start with that Profile.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

FredMcD
FredMcD
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If that does not work, try this;

Download Firefox Full Installer For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

Look for, and rename any Mozilla and Firefox folders by adding .old to them.

Now run the full installer. If all goes well, remove the OLD folders when you are done.