This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Won't connect after updating to version 36, unless open up another browser first

  • 1 reply
  • 4 have this problem
  • 4 views
  • Last reply by philipp

flyerphann
flyerphann
more options

This has happened to me both times today when i powered up my laptop. I noticed that I was upgraded to the latest version of Firefox (36) today, but when i open the browser, I get the 'unable to connect' message. I try a few sites and they all give me the same message. Weirdly one of system tray icons i hvae (weather channel) connected fine and was displaying temperature already. Weirder yet, when i bring up IE, i can connect, and after IE is up, I can then bring up Firefox and have no more problems until i shut down...

Something weird is going on...any thoughts on what the update changed?

This has happened to me both times today when i powered up my laptop. I noticed that I was upgraded to the latest version of Firefox (36) today, but when i open the browser, I get the 'unable to connect' message. I try a few sites and they all give me the same message. Weirdly one of system tray icons i hvae (weather channel) connected fine and was displaying temperature already. Weirder yet, when i bring up IE, i can connect, and after IE is up, I can then bring up Firefox and have no more problems until i shut down... Something weird is going on...any thoughts on what the update changed?

All Replies (1)

philipp
philipp
  • Moderator
more options

hi flyerphann, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions. please remove all program rules for firefox from your firewall and let it detect the new version of the browser again.

Fix problems connecting to websites after updating Firefox